Omodoo Terms and conditions
"We/us" Means Omodoo Limited is a company registered in England and Wales with company number 10801381 . Registered Office: Blades Enterprise Centre , John Street S2 4SW.
"You" Means the lead name who has made the booking and includes all the people. "hotel" Means the establishment that provides lodging including hotels, resorts, hostels, serviced apartments, B&Bs, cottages, etc.
1. Terms and Conditions
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.
2. Formation of Contract
No contract shall arise between you and us until we have received full payment and we have sent to you written confirmation (This can be in the form of an email) of our acceptance of your booking.
3. Our Services
A. Accommodation Reservation
When rendering our services, the information that we disclose about Accommodations or hotels is based on the information provided to us by our suppliers or providers (including but not necessarily limited to the hotels, their representatives, distributors, destination management companies (DMCs), channel managers, partners, etc.). As such, the Hotels or their representatives are given access to an extranet or other connectivity solution through which they are fully responsible for updating all rates, availability, description, pictures, booking conditions, accommodation policies and other information which is displayed on the Site. Although we will use commercially reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Site or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each hotel remains responsible at all times for the accuracy, completeness and correctness of the Accommodation information displayed on the Site. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the Site inaccurate or outdated. In case of problems, our Customer Service will use its commercially reasonable efforts to assist you and serve as a point of contact with the hotel. When a search result indicates that a particular establishment has no more rooms available, that means the room type is not available for reservation through Omodoo.
The Site does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any establishment listed on the Site. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any hotel listed on the Site. The establishment can be ranked on the Site according to different criteria (star rating, reviews, etc.). The default ranking is based on an automated algorithm which may be updated or amended from time to time. Under certain circumstances, we may also offer Hotels the option to get a sponsored listing, i.e. to pay for a top spot. Such sponsored listing will be marked or contain wording for clarity.
Cancellation by Us
Please note that suspected group bookings can also be rejected or cancelled by us or the Accommodation as most hotels have specific procedures for group bookings. Contact us for more information.
Circumstances such as ongoing renovations, Accommodation booking errors, and specific guest needs can affect the quality of your stay. Be sure to let the hotel know any special requests or requirements you have at check-in.
The lead name of the group is responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to, and accept our terms and conditions.
A word about star ratings
The hotel star ratings are provided for your information only. The star ratings are based on information we have received from our suppliers, including the hotel. We do not independently verify star ratings. A star rating is only indicative of the level of comfort you can expect to find in a particular hotel, with a higher star rating generally being indicative of a higher level of comfort and amenities. For more detailed information, please check the detailed description on the Site. Please be aware that star ratings can vary greatly on the basis of location, available alternatives, local market conditions, practices or other circumstances. Thus, it is possible that a star rating in one particular country or city is not comparable to the same star rating in another country or city due to such circumstances. Star ratings do not necessarily reflect all the amenities or services that might be available at a hotel, and some amenities and features may not be available in every room or at every property with a particular star rating. If there are particular amenities or features that are important to you, please contact our Customer Service and inquire as to the availability of such amenities or features.
Sometimes cheaper rates are available on the Site for a specific stay at an Accommodation for the same room type, however, these rates made by hotels may carry special restrictions and conditions, for example “no refundable”. Please check the room type and rate details thoroughly for any such conditions prior to making your reservation. The same room type may have different rates, depending on such restrictions and conditions.
B. Additional Charges by hotels
Please note that all prices on the Site are for your Accommodation room reservation only and are displayed according to the requested stay dates and for the number of people and room indicated, unless indicated otherwise. We will typically display the rate additional tax recovery and service charges during the booking path. Without prejudice to what is set out below, you will see the total inclusive price prior to confirming your booking. Display settings may vary, but this will at the latest show on the final booking page (before the confirmation screen). Please verify every step of your reservation on the booking form; you can discontinue the booking at any time prior to the final confirmation screen. What is included in the rate is displayed on the Site (under the Accommodation information section or prior to the final booking confirmation) and/or in the confirmation email/voucher. Breakfast is typically not included unless explicitly stated otherwise.
Hotel resort and other mandatory fees (see below) and certain local city, tourist or occupancy taxes (when applicable) that are required to be collected directly from guests, are typically not included in the rate unless stated otherwise. Please verify the accommodation comments on the Site to get an estimated amount of taxes and fees before you confirm the booking. Insurance of any kind is never included in the rates. The standard Accommodation room reservations are for single or double occupancy, extra beds will usually incur extra charges. The Accommodation may also refuse to accept additional persons if not duly informed in advance. Please note that certain Accommodations may charge you a so-called additional but mandatory “resort fee” (or similar) for the use of certain of their services. This resort fee is typically not included in the price, but it will be mentioned in the Accommodation description on the Site. You may also be charged directly by the hotel for energy surcharges, baggage handling fees, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees. The practice to add additional Accommodation fees is outside Omodoo’s control and occurs in certain markets, including the USA. Needless to say, optional incidental fees and personal consumptions are almost never included, for example, parking charges, minibar charges, phone calls, room service, food & beverage, gala dinners, movie rentals, internet, etc.. During certain high season periods, certain hotels will add on a compulsory gala dinner (e.g. for New Year, Christmas, Chinese New Year,etc.). This is not included in the room rate, but will be displayed on the booking form. Please check the “Accommodation Information”, “hotel comments”, “Cancellation Policy” or similar wording on the Site. When in doubt whether something is included, you can contact our Customer Service team.
For certain Accommodations, a compulsory transportation or transfer fee will be charged on top of the room rate at the request of the Accommodation, or at your option where available. This is especially common for island destinations (e.g. the Maldives) where you need transportation to reach the hotel.
City /Tourist tax
In some jurisdictions, the hotels are also required to directly collect a local bed or city tax from the guests. Governments have on occasion issued additional taxes and may ask the Accommodations to collect these directly. These charges, if applicable, will be payable by you to the hotel directly at checkout. Please verify with the Accommodation or us which extra fees are (not) included.
C. Additional Charges for Ancillary Services
Please note that all prices on the Site are for Ancillary Services are set by our Partners, unless otherwise indicated. Please refer to the appropriate Partner’s terms and conditions for any additional charges that may be applicable to your reservation.
D. Currency Conversion
Rates can be converted into different currencies for your convenience. Accommodation and Ancillary Service rates provided in a currency other than the currency displayed on the Site are converted to the displayed currency at a rate determined by us, which may include a conversion and/or processing fee for certain currencies. The currency and amount you see displayed at the latest on the final booking page is the amount we will charge to your credit card. You may be given the option to pay in your credit card currency if it is different from the selected currency. In case of immediate payment, you will see the converted amount that will be charged to your card.
4. Payment - Credit Card – Fraud
For pre-paid Accommodation bookings with Omodoo, your credit card will be charged by Omodoo limited upon confirmation and conditions of the booking.
For certain Accommodations, we may pre-authorize your card, charge a deposit or charge the full price (sometimes without any option for refund depending on the Accommodation’s booking conditions, see below) of the reservation up-front in order to guarantee your reservation. In case of a booking with “free cancellation policy”, A small verification charge or pre-authorization may also be made to your card, then the full balance will be charged at a future point by the end of the last cancellation date. When using this option, please ensure that the credit card is still valid and has sufficient credit on the future payment date. If the credit card cannot be charged on such date for whatever reason, the booking will be cancelled unless you can ensure that the card payment can be authorized on time. Please check the reservation details thoroughly for any such conditions prior to making your reservation.
In order to safeguard and encrypt your credit card information when in transit to us, we use the "Secure Socket Layer (SSL)" technology for our services. Please note that your bank may impose additional fees on the transaction, over which we have no control.
Certain credit card companies charge their member banks a fee for processing "foreign transactions". If you make card transactions and the recipient uses a bank located in a different country other than the bank which issued your card, an international service assessment, cross-border transaction fee or similar fee may be charged. Your issuing bank may or may not pass this fee on to you (the card user). Please contact your issuing bank for details as this is outside the control of Omodoo limited.
In the event of credit card fraud or unauthorized use of your credit card by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent booking was made via Omodoo, please contact our Customer Service team immediately.
In order to make a booking you must be over 18 years old (or the age of majority in those countries and territories where it is higher than 18) and have the full legal capacity to make the transaction (or have the authorization from your legal guardian). You undertake that the credit or debit card you are using is your own or that you are authorized to complete the booking with this card and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account. You undertake that the details you provide us with in making a booking are fully correct. We reserve the right not to accept certain credit cards. We may add or remove other payment methods at its discretion.
Reservations are not confirmed until you have received a confirmation mail with a voucher and it is possible that an Accommodation could become fully booked during the fraud check, in which case the reservation will no longer be available. Omoodoo can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification. If you choose not to submit the additional information or if we are not satisfied with the information received, the booking will not be completed and fully cancelled and any amounts charged (including the verification charge where applicable) will be refunded.
Omodoo limited will process refunds, if and when applicable, within a reasonable timeframe according to the payment conditions (see below) mentioned in the booking contract
A word about failed payments
For a variety of reasons, payment on the Site may fail. In such cases, we will offer you alternatives to ensure your reservation can go ahead. If you have any questions, please contact our Customer Service department.
5. Cancellation by You
You may cancel your booking within using our cancellation charges policy stated before the booking and on the booking contract as each hotel have its own cancellation charges policy. All cancellations must be made in writing from the lead name on the booking.
6. Booking conditions - Cancellations, No-Shows, Early Departure and Late Check-Out – Specific Accommodation Policies - Special Needs.
By making an Accommodation reservation on our Site, you accept and agree to the relevant Accommodation booking conditions, including cancellation and no-show policies applicable to that booking, and to any additional terms and conditions of the Accommodation that may apply to your reservation or during your stay, including for services rendered and/or products offered by the Accommodation (the delivery terms and conditions of an Accommodation can be obtained with the relevant Accommodation).
The general cancellation and no-show policy of each Accommodation is made available on the Site at the Accommodation information pages or under “Booking Conditions”, “Cancellation Policies” or the like, and in the confirmation email and voucher. Please note that you may be charged for your cancellation in accordance with the Accommodation’s cancellation and no-show policy, in some cases for the entire stay or the first night. We recommend that you read the cancellation and no-show policy of the Accommodation carefully prior to making your reservation. If you fail to check in to your Accommodation on time on the day of your reservation and do not alert the hotel, the remaining portion of your reservation may be canceled and you may not be entitled to a refund, depending on the terms and conditions of the applicable Accommodation. Regardless of the Accommodation’s cancellation policy, Omodoo reserve the right to charge a cancellation fee, this will be indicated on the Site. Please carefully check the Accommodation details thoroughly for any such conditions prior to making your reservation. Some Accommodations will charge extra for early or late check-outs.
If you wish to review, adjust or cancel your reservation, please contact our Customer Service by email indicating you booking reference.
Many Accommodations have specific policies around children, accompanying travelers and/or traveling with pets. As indicated above, you are strongly advised to check with Customer Service, the Accommodation itself or to verify the Accommodation policies.
If you have special needs (e.g., wheelchair accessible room) you must contact Customer Service or the hotel and verify that special needs can be met. Please note that all special requests are subject to availability and cannot be guaranteed by Omodoo. Depending on the policy of the applicable Accommodation, your reservation will be refunded, canceled or modified if special needs cannot be met. If available, your request will be confirmed upon arrival.
7. Complaints - Customer Feedback
If you have complaints about Omodoo’s service, you can contact our Customer Service Team by writing to us, Omodoo Limited, Blades Enterprise Centre, Bramall Lane, Sheffield S2 4SW or send us an email to firstname.lastname@example.org. we should respond with in 5 working days of receiving your complaint and do our very best to help you. Please note that any complaints about the Accommodation (policies, standards, service, facilities, decoration, food, etc.) is ultimately a matter for the Accommodation itself. Omodoo will coordinate directly with the Accommodation to try and find a mutually agreeable solution but cannot guarantee a satisfactory outcome. Complaints about Ancillary Services are governed by the terms and conditions of the Partner providing the Ancillary Service.
8. Travel advisory
Although most travel is completed without incident, travel to certain destinations may involve greater risk than others. We urge passengers to review travel prohibitions, warnings, announcements and advisories issued by their governments prior to booking travel, particularly when travelling to international destinations.
By displaying hotels in particular destinations, Omodoo does not represent or warrant that travel to such points is advisable or risk-free and we can never be held liable for damages or losses that may result from travel to such destinations. we can under no circumstances be held liable for any incidents occurring during your stay at the Accommodation. You are strongly advised to check the relevant travel advisories issued by your government for any country you are visiting and to take the necessary precautions. You are also advised to take personal travel insurance. Omodoo cannot be held liable for any loss incurred in the event of your failure to hold the necessary passports, visas and documentation for your journey. You are advised to check with the relevant embassies, consulates and/or visa departments of the countries you wish to visit. It is your responsibility to obtain whatever travel documents are required.
Please note that some countries have strict rules and regulations on the import of restricted or prohibited goods, items or substances. These can include but are not necessarily limited to alcohol, tobacco, perfumes, drugs, medication, books, movies, DVDs, adult entertainment materials, food stuffs, plants, animal parts, etc. It is your responsibility to verify and comply with applicable regulations. Non-compliance can lead to severe penalties.